Core units

BSBDIV501

Manage diversity in the workplace

SITHIND004

Work effectively in hospitality service

SITXCCS007

Enhance customer service experiences

SITXCOM005

Manage conflict

SITXFIN003

Manage finances within a budget

SITXHRM001

Coach others in job skills

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXWHS003

Implement and monitor work health and safety practices

Elective units

Group A

SITHIND001

Use hygienic practices for hospitality service

SITXFSA001

Use hygienic practices for food safety

Group B

Accommodation Services – Front Office, Housekeeping and Porting

CPPCLO2001A

Maintain hard floor surfaces

CPPCLO2004A

Maintain carpeted floors

CPPCLO2009A

Clean glass surfaces

CPPCLO2010A

Clean ceiling surfaces and fittings

CPPCLO2017A

Clean wet areas

CPPCLO2019A

Sort and remove waste and recyclable materials

CPPCLO2035A

Maintain cleaning storage areas

CPPCLO3013A

Clean window coverings

CPPCLO3016A

Wash furniture and fittings

SITHACS001

Clean premises and equipment

SITHACS002

Provide housekeeping services to guests

SITHACS003

Prepare rooms for guests

SITHACS004

Launder linen and guest clothes

SITHACS005

Provide porter services

SITHACS006

Provide valet services

SITHACS007

Conduct night audit

SITHACS008

Provide accommodation reception services

SITTTSL002

Access and interpret product information

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL010

Use a computerised reservations or operations system

Client and Customer Service

SITXCCS002

Provide visitor information

SITXCCS004

Provide lost and found services

SITXCCS005

Provide club reception services

SITXCRI001

Respond to a customer in crisis

Communication and Teamwork

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

BSBITU301

Create and use databases

BSBITU306

Design and produce business documents

BSBITU402

Develop and use complex spreadsheets

E-Business

SITXEBS001

Use social media in a business

Environmental Sustainability

BSBSUS401

Implement and monitor environmentally sustainable work practices

Events

SITEEVT001

Source and use information on the events industry

SITEEVT002

Process and monitor event registrations

SITEEVT003

Coordinate on-site event registrations

SITEEVT004

Provide event staging support

SITEEVT005

Plan in-house events or functions

Finance

BSBFIA301

Maintain financial records

BSBFIA401

Prepare financial reports

SITXFIN002

Interpret financial information

First Aid

HLTAID003

Provide first aid

Food and Beverage

SITHFAB001

Clean and tidy bar areas

SITHFAB002

Provide responsible service of alcohol

SITHFAB003

Operate a bar

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITHFAB006

Provide room service

SITHFAB008

Operate and monitor cellar systems

SITHFAB009

Conduct a product tasting for alcoholic beverages

SITHFAB010

Prepare and serve cocktails

SITHFAB011

Provide advice on beers, spirits and liqueurs

SITHFAB012

Provide advice on Australian wines

SITHFAB013

Provide advice on imported wines

SITHFAB014

Provide table service of food and beverage

SITHFAB015

Provide silver service

SITHFAB016

Provide advice on food

SITHFAB017

Provide advice on food and beverage matching

SITHFAB018

Provide gueridon service

SITHFAB019

Plan and monitor espresso coffee service

Food Safety

SITXFSA001

Use hygienic practices for food safety

SITXFSA002

Participate in safe food handling practices

SITXFSA003

Transport and store food

Gaming

SITHGAM001

Provide responsible gambling services

SITHGAM002

Attend gaming machines

SITHGAM003

Operate a TAB outlet

SITHGAM004

Conduct Keno games

SITHGAM005

Analyse and report on gaming machine data

SITHGAM006

Deal Baccarat games

SITHGAM007

Conduct Big Wheel games

SITHGAM008

Deal Blackjack games

SITHGAM009

Deal Poker games

SITHGAM010

Deal Pontoon games

SITHGAM011

Conduct Rapid Roulette games

SITHGAM012

Conduct Roulette games

SITHGAM013

Conduct Sic Bo games

SITHGAM015

Attend casino gaming machines

SITHGAM016

Deal Caribbean Stud games

SITHGAM017

Deal Casino War games

SITHGAM018

Deal Mississippi Stud games

SITHGAM019

Conduct Rapid Baccarat games

SITHGAM020

Conduct Rapid Big Wheel games

SITHGAM021

Deal Three Card Poker games

Human Resource Management

SITXHRM002

Roster staff

Inventory

SITXINV002

Maintain the quality of perishable items

SITXINV003

Purchase goods

SITXINV004

Control stock

Kitchen Operations

SITHKOP006

Plan catering for events or functions

Languages other than English

SITXLAN003

Conduct oral communication in a language other than English

SITXLAN004

Conduct complex oral communication in a language other than English

SITXLAN005

Read and write information in a language other than English

Marketing and Public Relations

SITXMPR001

Coordinate production of brochures and marketing materials

SITXMPR002

Create a promotional display or stand

SITXMPR003

Plan and implement sales activities

SITXMPR004

Coordinate marketing activities

SITXMPR005

Participate in cooperative online marketing initiatives

Security

CPPSEC2012A

Monitor and control individual and crowd behaviour

CPPSEC3018A

Provide for the safety of persons at risk

Work Health and Safety

SITXWHS002

Identify hazards, assess and control safety risks

Working in Industry

SITHIND001

Use hygienic practices for hospitality service

SITHIND002

Source and use information on the hospitality industry

SITTIND001

Source and use information on the tourism and travel industry